Your Questions, Answered

  • ‘Signature Cakes’ are curated designs created by Once Upon a Cake and are sold exactly as depicted on the website. They’re perfect for clients who love the design as-is and want a streamlined ordering experience.

  • Minor customizations (such as color adjustments or inscriptions) may be available for an additional fee. Please reach out to discuss options before ordering.

  • For custom cakes, I recommend placing your order at least 2–3 weeks in advance, especially during peak celebration seasons (spring and fall). Limited availability each week ensures every cake receives careful attention.

    If you are ordering a cake from the ‘Signature Line’, one week is sufficient notice.

  • ‘Signature Cakes’ can be purchased directly through the website. During checkout, you’ll select your requested pickup or delivery date.

    All orders are subject to availability. Because I take a limited number of cakes each week to ensure quality and care, your date is not officially reserved until it is confirmed by me. If your selected date is unavailable, I will reach out within 24–48 hours to coordinate an alternative.

    Booking early is always encouraged, especially during peak celebration seasons.

  • Yes! Rush orders may be possible depending on availability. If you find yourself in a pinch, don’t hesitate to reach out — I understand that life happens, and I’ll do my best to accommodate whenever possible.

  • Signature Cakes
    Signature Cakes can be purchased directly through the website. Simply choose your size and complete checkout.

    Signature Cakes are sold as depicted. If you would like to request minor customizations (such as color adjustments or an inscription), please reach out prior to ordering. Customization fees may apply.

    Fully Custom Cakes
    For a one-of-a-kind design, please submit an inquiry through the contact form with your event date, serving size, inspiration photos (if any) and design details. We can begin the collaboration within 24–48 hours, at which point I will provide a quote based on the design, size and complexity.

  • Yes! Fully custom cakes are available based on availability.

    The design process is a collaboration. You’re welcome to send inspiration photos, color palettes, invitation samples or simply share your event theme and vision. From there, we’ll work together to create a cake that feels personal, cohesive and beautifully suited to your celebration.

    Pricing varies depending on size, design complexity and detailing. Submit an inquiry to begin the design process.

  • Yes! I’m happy to bring your inspiration to life. I’ll always be honest about what I can execute beautifully and what might be out of reach — every cake is a creative process. You’ll receive my professional take on the concept, ensuring the final cake is both stunning and achievable.

  • Do you offer pickup or delivery?

    Yes.

    Pickup:
    Pickup is complimentary and located just blocks from the University of Maryland. The exact address will be provided upon order confirmation.

    Delivery:
    Delivery is available for a fee of $2.50 per mile beyond 3 miles of my studio (one-way charge). Delivery ensures safe transport and proper setup when needed.

  • Once Upon a Cake is nestled in a Maryland suburb just blocks from the University of Maryland.

    Many clients are surprised by how convenient University Park is — it’s often closer than people think! Without traffic, we’re approximately 25 minutes from Bethesda and about 40 minutes from Annapolis.

    The exact pickup address is provided upon order confirmation.

  • YES! YES! AND YES!!! I’m just steps away from campus and absolutely love bringing a little happiness to students. Delivery is free for UMD students in the area. Reach out to coordinate a surprise delivery — it’s always a joy to make someone’s day sweeter!

  • Select gluten-sensitive options may be available upon request. Please note that my kitchen is not allergen-free and may contain traces of nuts, dairy, wheat and eggs.

    My 1949 White Cake uses imitation almond flavoring — it does not contain real almonds, so it is generally safe for those with nut sensitivities (though the kitchen is not nut-free).

  • Yes, for custom cakes a 50% deposit is required to hold your date. The deposit is collected once we finalize the design consultation and agree on pricing. The remaining balance is due three days before delivery or pickup.

    This ensures your cake is reserved and allows me to secure ingredients and schedule production.

  • Payment is simple! I accept credit and debit cardsApplePay and ACH transfers.

  • Signature Cakes

    • Orders cancelled less than 5 days before pickup or delivery are non-refundable.

    • Orders cancelled 5 or more days in advance may be eligible for a partial credit toward a future order.

    Custom Cakes

    • The deposit is non-refundable, as it secures your date and materials.

    • If you provide notice at least 2 weeks before your event, your deposit can be applied as a credit toward a future order.

    • If cancellation occurs after the final balance has been paid, no refund or credit is available.

    This policy ensures fairness while allowing for flexibility when possible.

  • None of my cakes require refrigeration if they will be eaten within 3 days. You can refrigerate them if you prefer, but be sure to let the cake come to room temperature before serving so the flavors and textures are at their best.

  • Yes! I use our cherished family recipes, and you will never find a boxed mix in my kitchen. Every cake is made with care from scratch.

    Please note that fondant is pre-made and ordered, as it ensures consistent quality and smooth finishes for cake decorating.

  • For custom cakes, I offer a selection of signature flavors inspired by family recipes and high-quality ingredients:

    • The 1949 White Cake – a family favorite with subtle hints of almond (imitation almond flavoring).

    • Classic Chocolate – rich and decadent, made with Ghirardelli chocolate.

    • The Orange Grove – light and bright, featuring fresh orange zest and freshly squeezed orange juice. Cranberries can be added for an additional fee.

    • Classic Yellow Cake - A timeless favorite with a rich, buttery crumb and soft, velvety texture. Made with real butter and eggs for that signature golden hue, it delivers a warm, nostalgic flavor that never goes out of style. Pairs beautifully with chocolate.

    If you’re interested in other flavor combinations or have a unique idea, please reach out — I’m happy to collaborate!

  • Yes! Tastings are available by appointment. Please reach out to coordinate a time and discuss pricing.

  • Not a problem! You can provide the figurine yourself, or I’m happy to order it for you — you would simply reimburse me for the cost.

  • Yes! Cake stands are available for rent for a $15 fee. A security deposit is collected at the time of rental and returned once the stand is returned in good condition.

  • Every cake from Once Upon a Cake is made from scratch with care, love, and family recipes — no boxed mixes, no shortcuts. Each cake is customized or thoughtfully designed to reflect your event, theme, or personal style, making it truly one-of-a-kind.

    Unlike mass-produced store cakes, I focus on quality ingredients, creative artistry and attention to detail. From flavor balance to finishing touches, every cake is a labor of love crafted to delight both the eyes and the palate.

    It’s not just a cake — it’s a celebration centerpiece, a story and a memory.

  • Once Upon a Cake is a cottage food business, which means I bake small-batch, made-from-scratch cakes from my home kitchen. I follow all cottage food regulations set forth by the state of Maryland, ensuring safe practices while giving each cake the personal attention and care that larger commercial bakeries can’t always provide.

    Please note that, as a home-based kitchen, products may contain common allergens, including nuts, dairy, wheat and eggs.